Refund & Cancellation Policy

1. Nature of payments

Payments collected through Helpers & Engineers are maintenance / society dues for services and upkeep already provided or committed by your society. As such, successfully paid dues are generally non-refundable.

2. When a refund applies

A refund will be considered in the following cases:

• Duplicate payment — the same bill was paid more than once.
• Erroneous / excess payment — an amount was charged that was not actually due, or more than the correct amount.
• Failed transaction with debit — money was deducted but the payment did not succeed and was not auto-reversed by your bank.

3. How to request a refund

Email helpersengineers@gmail.com (or call +91 8874202461) within 7 days of the transaction with your flat / unit number, the bill or order reference, the amount, and the date of payment. We will verify the transaction with our records and the payment gateway.

4. Processing time

Approved refunds are initiated to the original payment method through Razorpay. Once initiated, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.

5. Cancellations

A maintenance bill cannot be "cancelled" once it is due, as it represents a genuine charge. If you believe a bill was raised in error, contact us before paying and the management will review and correct it.

6. Contact

For any refund or billing concern, reach us at helpersengineers@gmail.com · +91 8874202461 (Mon–Sat, 10:00 AM – 6:00 PM IST).